Change can mean upheaval for everyone in a team. But why is it that, while some people engage and do their best, other people simply opt out and carry on as if nothing has happened?
In our latest podcast, Richard and Ricky discuss the reasons why these situations arise – and what can be done to tackle them.
There are several reasons why a manager would allow certain team members to opt out of change. It could be that the manager doesn’t have the skills to challenge the behaviour of the team members resisting change, or that the manager views this team member as a crucial player in the team and tackling them could reduce their productivity or even make them leave.
Whatever the reason, Richard and Ricky say allowing some people to get away with this creates a two-tier system, where some team members are allowed to do things in a way that other team members are not able to get away with.
So how do you tackle it?
Richard and Ricky discuss how to engage with resistant team members and get them to want to be part of the solution. Giving them some responsibility that will mean they have to behave in the right way and show those behaviours to others can be crucial, as Ricky describes through one of his own experiences.
They talk about sitting down with the person and talking through the reasons for the change, as well as their concerns. By unpick their thinking and talking about the impact of their behaviour on the team, you can better understand their thought process and help them to see that they do need to engage with the plans.
If you can’t engage with them and they won’t change despite your efforts, you need to be clear about what that means – is this the right role for them? Even the highest achievers need to be team players, otherwise the benefit of their achievements can be undermined by the negative impact of their attitude.