Breaking Through Resistance: Guiding Leaders Through Change

Bally’s is a long-standing client, and they approached us to help them manage the change, set them up for success going forward, and build a high-performing team.

Our Approach

We built an organisational culture change programme focused on bringing the group together to lead consistently. We started by helping them understand the power of mindset, learning how rumination and unhelpful self-talk hinder their progress. They can now reframe their thinking, support each other to flag problem-focused unhelpful thoughts, becoming solution-focused, and adopt a growth mindset.

We created an exercise for them to vent their frustrations, allowing them to decide what was important, what was not relevant right now and what they should let go of. It’s venting with accountability, otherwise it’s just whinging and that’s destructive.

We installed a Team OS—a shared toolset and a common language for leading consistently. The group identified a series of key goals to focus on that would bring the team leaders together and make meaningful changes to ways of working that hold them back.

We turned these goals into a series of business challenges where small groups take ownership and accountability for moving their goal forward for the benefit of the group. The business challenge methodology serves two key benefits, it embeds their learning and builds accountability by working collaboratively to deliver their goals.

The group left with an agreed template for what the team leader’s role is and what its focus is, and assembled a series of goals focused on addressing their key frustrations.

Not All Smooth Sailing

Transition is never easy and this was no different. Not everyone bought in and some chose other paths. Those who did buy in found it hard to come together and get agreement on priorities. In trying to gain consensus, the groups experienced slow progress and got stuck in poor communication and collaboration. We plan for these moments, the excitement and energy post-programme often wanes when the reality of the day job kicks in.

We build in targeted reviews to combat this and spend time with the team to reassure them and help them remove roadblocks, often caused by limiting beliefs and assumptions and a lack of someone prepared to take the bull by the horns and make progress. We tell them to focus on progress over perfection, supporting the operational managers to find that sweet spot between overbearing oversight and allowing the freedom to learn, fail and grow.

The Outcome

The Midlands-based site is the model others in the group aspire to follow. Other parts of the organisation approach them for help, guidance, and support in adopting their established best practices.

You will hear from three team leaders who participated in the programme in these three videos.

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Changing Behaviour Through Business Challenges

Our business challenge methodology is an embedding strategy combined with a ROI strategy that enables participants to work on meaningful business projects that add significant value to the organisation.