Why do some people think that change can be bad for their career?

When workplace change is announced, some people assume it will mean their career progression is taken off course – but is that always the case?

In our podcast, Ricky and Richard discuss how combating your initial reaction can help you to embrace the opportunities that change presents and even use them to benefit your career.

Change often means uncertainty – what if the change that’s coming doesn’t match up to how you see your career mapping out? Perhaps you’re happy with where you are, or you know the steps you need to take to reach your career goal. Change may take you in a different direction and leave you feeling unsettled.

Fear of the unknown triggers an emotional reaction and can lead to soul-searching. But instead of allowing your emotions to take hold, Ricky and Richard discuss how you can take control of your reaction to what lies ahead. If you feel confident in your own ability and where your skills lie, you can find a way to have a positive impact.

Essentially, instead of seeing change as a threat, look at it as an opportunity.

Recognise that your initial reaction will be concern, which is only natural. Depending on the scale and nature of the change, you may feel shock or fear. Our brains are programmed to feel comfortable with the status quo and, when something disrupts that, we fear loss – losing colleagues, losing the type of work we’re used to and so on – rather than anticipating gain.

Ricky and Richard remind you to have an open mind to what is being proposed, rather than making negative assumptions and looking for evidence to back them up. Embrace the ways in which you can be part of the change and even benefit from it. The steps you need to take may not be the ones you imagined, but you can plan out new steps and even find a better goal than you had initially.

Posted On January 31, 2018 By Rob Smith In Change, Podcasts, The question is /

Why do some people think an emotional response will get them what they want?

Emotions are a normal part of change but in the workplace some people believe an emotional response will allow them to get their own way. In our podcast, Richard and Rob explore why this happens and how managers can respond when emotions are running high.

There are times in the workplace when some people think stamping their feet and shouting loud enough will get them what they want. In the podcast, Richard and Rob discuss how change can often trigger an emotional reaction and this is completely normal. In some cases, it can even be helpful as it may be a way of releasing the pressure people feel they are under.

They go onto explore how given time most people will arrive at a more considered and rationale response where they can start to make sense of the situation. Richard explains how it’s useful to get clarity about what is happening and to surround ourselves with people who are a positive influence. It’s helpful to recognise an emotional reaction as normal, write down everything that’s going through the mind and then question whether our perceptions are real. An emotional response might be triggered because our view of the future has been threatened and is different to our imagined version.

Rather than stewing in an emotional state, Richard and Rob examine how we should seek out answers to any questions and gain greater clarity about the situation. By bringing back a level of control, we can make plans, help to re-direct things and search for meaning.

The pair summarise their discussion by exploring how leaders and managers have an important role to play when it comes to being aware of other people’s behaviours and offering support.

Posted On January 17, 2018 By Rob Smith In Change, Podcasts, The question is /

Psychological Safety and Routine Thinking

In Transformation with a Capital T (McKinsey & Co) the article begins with the statement: “Companies must be prepared to tear themselves away from routine thinking and behaviour.”

This is a provocative way to open an article, but it’s an idea I can’t help agreeing with. What we like to ask is how and why. But first let’s focus on what:

What is routine thinking?
Routine thinking is based on regular procedures and is often set within the parameters of expected norms. There is a safety in routine thinking: if something has worked in the past, allow it to work in the future too.

The problem here comes in the question of progression. What can be enhanced when we are confined to our way, or our organisation’s way, of thinking.

How do we tear ourselves away from routine thinking?

Now it’s all too easy to create debate. Poke a few holes in a theory and see if it is robust enough to pad out the gaps. If we want to move away from routine thinking, what would be the exact opposite of the routine; how feasible would that be to do?

To carry out this line of questioning through each procedure you have would be impossibly long-winded and ultimately demotivating for your team. So, instead of interrogating a new way of thinking at a process-level, the mindset has to be adopted at an organizational, or team, level. If you are to unlock new thinking and new behaviours in your people, you need to create an environment in which your people can thrive and truly think and behave differently.

Why should we do this?

Simple answer: for efficiency and effectiveness.

Detailed answer: In their Case Study, Project Aristotle, Google sought the perfect formula for creating effective teams. Routine thinking might suggest that effective teams are the result of effective management and leadership. But the results of Project Aristotle showed something else. In their research, over 180 teams were studied but no patterns emerged. They extended their research to review the traditions, behavioural standards and unwritten rules that govern how the team functions.

As no two teams appeared alike, Project Aristotle uncovered that a team’s norms are unique to that particular team. Something has been established within a team to make it different from themselves. I believe the key to norms is through an emotional connection, and this is echoed in Project Aristotle’s findings that psychological safety is an essential component of an effective team. Teams were found to perform well when certain conditions exist; interpersonal trust, mutual respect and comfortable being themselves.

Key evidence is in the way they allowed others to fail safely, there was respect for divergent opinions, there was freedom to question the choices of others in a supportive way, and they never undermined the trust. This meant that they could do away with routine thinking and rely on the trust of their colleagues.

My primary takeaway from the Google research is the need for psychological safety. Charles Duhigg explores this further in his enlightening book Smart Faster Better.

Can this be more than Silicon-Valley Fantasy?

When I reflect on my own experience, I have only ever felt psychological safety twice in my 30-year career, and they happened simultaneously.

I was part of two teams. I had my own team and was a member of a senior team. We outperformed all expectations this particular year. Morale within my team was immense and that gave us a feeling of safety to encourage our colleagues to continue outperforming expectations.. We were unaware, however, of the merger talks happening at the same time. After the merger was announced, I spoke to a board member about the decision. They spoke ruefully of our success, that “if we knew then how you were going to perform this year, we would never have agreed to merge”.

The psychological safety felt quickly turned illusory, and I wonder now how I would’ve felt if that year we plodded along in our routine thinking; would we have been more accepting of the merger? Was the news devastating in contrast to the high team spirit?

As leaders, there is an interesting choice …

…do you:

Break the mould and create an environment where people can take a chance, fail safely, learn then grow on the back of it?
Accept the safety in routine thinking, play it safe but miss out on potential innovation?

Do you know leaders who sit somewhere between the two? Those who say that they are up for the challenge but revert to type at the first signs of trouble?

It is difficult to embed a different way of thinking to your working life. But to establish an environment of psychological safety offers Googleable advantage.

I accept this is simplistic but business today runs at such a pace. You only have to look at the media to see failure in businesses, large and small. Leaders make commitments to stakeholders on best information available that means results are then demanded. We look to blame others for failures which are then punished and, worse, the opportunity to learn is missed. When you add to this personal agenda and vested interest is it any wonder that performance and people suffer? However well intentioned leaders might be, when it all hits the fan, they revert to type to get stuff done. It is this behaviour that undermines psychological safety and essentially leads to any business running with the handbreak on. People hold back.

When faced with the pressures of today, it takes a brave (or clever) leader to tear themselves away from routine thinking and behaviour.

If you’d like to explore psychological safety in your organisation let’s have a conversation. Email me at ricky.muddimer@thinkingfocus.com and we’ll arrange a time to chat.

Posted On January 9, 2018 By Ricky Muddimer In Continuous Improvement, Culture, Leadership, Productivity, Sales Mindset /

So, what’s holding YOU back?

In May 2016, my world turned upside down. The business I worked for collapsed financially leaving 19 people and me out of work.

Left with little option and no job to go to, three of my colleagues and I set up Thinking Focus. Now, eighteen months on, I can’t tell you what a blast we are having.

We work all over the globe with our clients to change their world for the better; we turn light bulbs on, we get such satisfaction knowing that we play a small part in their success.

The thing is though, what was it that stopped me from doing it sooner? I can come up with a whole host of reasons or excuses, some circumstantial, such as a young family, maybe a lack of confidence, comfortable in the corporate world, a need for security but in short, I didn’t have the kahunas!

I recently listened to a podcast; it’s by NPR and a series called How I Built This. A series of inspiring stories from entrepreneurs and how they turned their business idea into hugely successful businesses. One episode, in particular, really resonated with us. Jim Koch, co-founder and Chairman of the Boston Beer Company, explains how he left his uninspiring cushy corporate job and went on to help kickstart the craft beer movement in America. Jim shares his mindset behind a pivotal decision which most people saw as a high-risk decision.

Jim uses a lens of scary versus dangerous; he uses a climbing analogy to explain as he contrasts them; scary is when you repel from a cliff, but the fact you are secured with a belay rope which can hold a car doesn’t make it dangerous. He then compares that to walking over a 35° snowfield in late May where the melting snow could easily cause an avalanche – not scary but highly dangerous. He sums up by saying that not leaving his corporate job was dangerous, the risk of looking back at retirement, having spent that time doing something that made him unhappy, that sense of OMG, I have wasted my life was to Jim, the most dangerous of all. I wish I’d spoken to Jim earlier in my career, but hey, I am now doing what I love!

Jim’s story inspired us to develop our Scary or Dangerous model. Our clients find it useful when making decisions, they can qualify their understanding behind their hesitation.

We use it too. We ask ourselves the same questions when we are hesitant about a key decision.

Comfort Zone

Does this feel scary or dangerous, if neither, we are likely to be in our comfort zone, where’s the fun and opportunity in that?

Reckless Zone

What is the level of risk, really? This is a test of delusion, we will know in our heart of hearts the level of risk, are we equipped to do this; do we have (or can we get) the funds, the knowledge and/or skills? If in doubt get a second or third opinion. Are we in the reckless zone?

Crazy Zone

What level of discomfort are we feeling about this, is this both scary and dangerous? If so, we need to calibrate this in some way to reduce the discomfort. You are officially crazy!

Growth Zone

Does this offer opportunity to develop and move forward, it may feel scary but is it dangerous, a little scary is good, it means we try and test to understand our limits to build confidence and accelerate.

Another year is almost complete and if you, like me, use this time of year to reflect on your year and think about where you’re headed, do you feel a sense of clarity, fulfilment and excitement or are you caught in that scary versus dangerous dilemma holding you back from what you really, really want to be doing?

Now imagine you are about to retire, go ahead, ask yourself the killer question; did I do what really makes me happy? If not, you get a do-over to make the change but do it, you won’t regret it!

Posted On January 8, 2018 By Ricky Muddimer In Change / 2

Why do some people think that if they ignore change it will go away?

Some people don’t like change but ignoring it won’t make life any easier.

In our podcast, Rob and Rich discuss how it’s possible to deal with change in a positive way.

When it comes to change, it’s common for people to pretend it’s not happening and carry on regardless. In the podcast, Rob and Rich discuss how change can be uncomfortable and disconcerting but it’s often the uncertainty of the situation that is the route of the problem.

Asking ourselves if we see change as a negative or as an opportunity can help. Rob explains if you find yourself in a position where change is afoot, the best approach is to try to separate fact from fiction. We should aim to discover the facts to achieve greater understanding and certainty. Getting the right information and clarification in a proactive way is important. After all, uncertainty really means that we have questions on our minds which need to be answered.

Rob and Rich go onto explore the role leaders have to play in an organisation. Many people are naturally unsettled by change and it’s possible to support them by asking the right questions. Consideration needs to be given to communicating the right information in the right way and repeating it a number of times if necessary.

The pair conclude their discussion by looking at how we can try to achieve a mind shift when the issue of change arises. Essentially, the key is to embrace the opportunities change can bring rather than focusing on the negative aspects.

The Thinking Focus: The Question Is podcast series is available to download on ITunes.

Posted On January 3, 2018 By Richard Armeson In Change, Podcasts, The question is /