How to Tackle Underperformance: A Managers Guide

Unlocking the Potential: A Manager’s Guide to Addressing Underperformance

Are you struggling with underperformance in your team?

Don’t let it hold you back! In this comprehensive guide, we unpack the root causes of underperformance, the pivotal role of performance management, and your responsibilities as a manager. Discover practical strategies to overcome roadblocks, have effective conversations, and create an environment where every team member feels valued and motivated to grow. Unlock the potential within your team and chart a course towards success.

Better Performance Management to Unleash Your Team’s Potential

Performance Management Mastery: Unleash Your Team’s Potential!

Unlock the secrets to effective performance management and transform your team into high performers!

Whether you’re a seasoned manager or just starting, this video will guide you through six essential pillars of performance management. Learn how to set clear goals, give continuous feedback, conduct impactful appraisals, foster development, recognise achievements, and support career growth. Discover the one crucial insight most managers miss!

Join Ricky Muddimer and elevate your leadership skills to new heights. Don’t forget to like, comment, and subscribe for more valuable insights!

Sales Managers: How to Avoid Five Traps Killing Your Performance

Sales Managers: How to Avoid Five Traps Killing Your Performance

Are you a sales manager frustrated by missed actions, lame excuses, and a lack of accountability in your remote or field-based team? You’re not alone. Managing a dispersed team presents unique challenges, but the good news is that these obstacles can be overcome.

In this video, you will discover five of the most common traps that hinder your team’s performance and cost you your hard-earned bonus. Having struggled with these issues, I’ve learned valuable lessons I’m eager to pass on to you.

By Ricky Muddimer

The Ultimate Toolkit for Achieving All Your Goals

A comprehensive set of templates and how-to videos that will set you up for success.

Whether running a team or working on your personal goals, everything you need to define clear, purposeful goals is in our Business Challenge Kit.

Start by defining goals before moving to creative and divergent thinking techniques that allow you to explore what you could do, who you might involve and what you might need before looking at potential obstacles and assumptions that might hold you back.

Next is where you critically assess your ideas, challenges and issues – this is where convergent thinking plays out as you formulate your plan, what you will do, and when you will do it.

Once you have your plan, the fun starts as it’s time to get busy and go achieve your goals. But beware, skip a step and like Monopoly, there will be no passing go; there’ll be no collecting £200; it might not be straight to jail, but you may have to start again and rethink. Better, surely, to get your thinking done up front!

How to Transform Performance: Four Reasons Why People Underperform

So why do people underperform?

Understanding why and what you can do about it is fundamental to every #manager’s success. We ask and answer the following questions:

  • Do you struggle with addressing underperformance in your team?
  • Find it challenging to identify the root causes and have those difficult performance conversations?

You’re not alone. Watch as Ricky simplifies the complexities of underperformance and provides practical solutions to help managers and leaders like you.

In this video:

  • Explore four core reasons behind underperformance.
  • Discover actionable strategies to tackle knowledge gaps, skill deficiencies, lack of tools, and mindset issues.
  • Learn how managers can create environments that promote high performance.

Demystifying the B2B Sales Process

Demystifying the B2B Sales Process means simplifying and removing the guesswork from sales in a B2B world.

Sales professionals, are you ready to turn the sales process from a constraint into your strongest ally?

In this video, Ricky Muddiner dives deep into how a well-defined sales process isn’t just a series of steps but a powerhouse tool that can revolutionise your approach, save you time, and massively boost your effectiveness.

With over 30 years of sales experience across B2B and B2C sectors, I’ll break down common misconceptions and reveal how to harness the true potential of your sales process. Whether you’re on the frontline or leading a team, you’ll discover tailored strategies that fit your specific needs.

What You’ll Learn:

  • How to build and refine a sales process that actually works for you.
  • Identify and utilise critical steps to win deals more consistently.
  • Techniques to train, coach, and manage your sales team more effectively.

Don’t miss out on these actionable insights that have helped teams scale their sales efforts worldwide.

Check out these additional resources. Share this with your team and network to spread the value! https://bit.ly/6TipsforaKillerSalesProcess https://bit.ly/ExampleSalesProcess https://bit.ly/LevellingupyourSalesLeadersSalesManagerandSalesTeamsPlaylist

New Manager Playbook – How to get a fast start to your life as a new manager

New Manager Playbook: Mastering Management Essentials

Have you just landed your first managerial role, or are you looking to refresh your leadership skills?

Our “New Manager Playbook” is your ultimate guide to starting strong and steering your team to success! Ricky Muddimer shares our expert strategies, which cover everything from setting the right tone and fostering collaboration to unlocking your team’s full potential.

What’s Inside?

Essential skills for new managers Strategies for building trust and respect Tips for evaluating and adjusting team dynamics Techniques for enhancing team performance Whether you’re navigating your first managerial role or managing a new team, our playbook provides actionable insights and practical tools to make your leadership journey a triumph. Download now and transform your managerial challenges into opportunities for growth and success!

Download the New Manager Playbook

How to Critically Assess Who Will Accelerate Your Goals

Discover the Power of Involvement: Master Decision-Making & Collaboration

  • Are you struggling to engage the right people in your projects?
  • Do you feel like you’re missing out on crucial contributions?

Watch our latest video, “Discover the Power of Involvement: Master Decision-Making & Collaboration”, and discover a powerful tool to revolutionise your collaboration and decision-making approach.

We’ll guide you through a simple yet powerful 2×2 matrix, showing you how to map out potential collaborators and maximize your project’s impact. This tool is perfect for project planning, team management, and anyone looking to boost collaborative efforts.

The ROI Illusion: Debunking The Misguided Faith In Training As A Silver Bullet

Organisations often view training programs as quick fixes for performance issues, expecting immediate returns on investment. However, this perspective overlooks the complexities of learning and development. Training alone cannot address multifaceted organisational challenges without alignment with the organisation’s culture, systems, and leadership practices.

This article explores the limitations of relying solely on training as a solution and emphasises the need for a comprehensive approach that includes leadership involvement, ongoing support, and a culture that fosters continuous learning.

When we engage with learning and development teams in organisations, the most common question is, “How will you measure the impact of the intervention? To which we reply, “How do you measure it now?”

Learning & Development Teams are typically deferential to the major operational business units; they serve the company by understanding and closing the capability gap. The problem is that businesses like to measure impact, but measuring learning impact is far from easy.

Measuring ROI is understandable; of course, everyone wants to see their investment pay off, but the issue is when only Learning and Development are accountable, you leave the outcome to chance. Why? Because the puzzle is more complex.

The problem

When managers and leaders position training as the panacea for organisational challenges yet point fingers at these programs when performance falls short, they overlook a critical piece of the puzzle: their role in the learning transfer process.

This contradiction underscores a broader corporate culture issue, revealing misplaced expectations and a misunderstanding of how learning effectively translates into improved job performance.

Firstly, there’s an overarching tendency to overestimate what training can achieve in isolation. This optimism, while initially seeming beneficial, sets the stage for disappointment.

No matter how comprehensive, training can only singularly address multifaceted organisational issues by reinforcing post-training support. This support includes coaching and mentorship, opportunities for practical application, and a culture that encourages reflection and continuous learning.

The Impact

I have been on many courses in my corporate life, and rarely, if ever, have I been sat down with before or after any intervention to ensure that the thousands invested in me will pay off.

When my manager didn’t take the time or, at its worst, even talk about the intervention, the message I got was that it wasn’t important and any post-learning activity was down to me. The manager effectively says it is unimportant or they don’t care. That is leaving the outcome to chance!

Moreover, the alignment—or lack thereof—between training programs and an organisation’s strategic goals can significantly impact their effectiveness.

Training initiatives not tailored to an organisation’s specific needs and culture are less likely to yield meaningful outcomes. Leaders play a crucial role in ensuring that training is not just a box-ticking exercise but is genuinely relevant and integrated into the organisational strategy.

The environment where employees apply their new skills also plays a crucial role. A supportive work climate and a clear understanding of the training’s relevance to their positions can significantly enhance the transfer of learning. Conversely, an environment that lacks these elements can stifle the application of new skills, no matter how excellent the training intervention.

Accountability and measurement are also often needed in the equation. With clear mechanisms to track the application of learning and its impact on performance, it’s easier to blame the training when expectations are unmet. This approach overlooks the necessity of a supportive infrastructure that facilitates the transfer of learning.

Lastly, the psychological aspect of cognitive dissonance, where leaders believe in the power of training but find it easier to blame it for failures, highlights a disconnect and, for me, deflection away from them. They absolve themselves and their crucial role in the learning transfer. It points to a need for a more nuanced understanding of how training, organisational culture, and leadership practices intersect to impact learning and performance.

The solution lies not in devaluing training but in recognising its place within a broader system of continuous learning and support. Leaders must shift their mindset from viewing training as a standalone solution to seeing it as part of a comprehensive strategy that includes their active involvement.

The Solution

Leaders and learners need a shift in mindset; move away from viewing training as a one-off event, a tickbox. Everyone needs to see it as part of a continuous learning journey.

Learning is not or ever will be a silver bullet; it cannot be effective without alignment with the organisation’s culture, systems, and leadership practices.

Leaders and learners need to establish clear objectives for their training, understand how training aligns with organisational goals, provide ongoing support for learners, and implement mechanisms to measure and reinforce the application of new skills in the workplace.

Before Training

Line managers should spend time with their people ahead of any development intervention to articulate:

  • Why this training is important for them and the business.
  • Why now is the right time.
  • How it aligns with the business goals.
  • What goals for the training
  • What they expect of them during and after the intervention.

After Training

Arguably, post-intervention clarity and support are most vital. Line managers should ask their people to reflect with purpose; this means reviewing to identify areas that might still need attention and having a call to action for how they will apply their learning. After all, if my boss is interested, this must be important!

  • Reflection – ask learners:
    • What did they learn?
    • So What does that mean for them?
    • Now What will they do differently?
  • Application – create opportunities for people to put learning into practice.
  • Coaching & feedback – identify opportunities to provide meaningful feedback and coach where required to raise the bar and embed learning.

I can hear managers and leaders raising their eyebrows as they read, shouting, “Does this guy not realise how much we have to do?” They will argue they don’t have the time to spend this time with their people. What they fail to realise is that they are already spending that time addressing the shortcomings and issues that arise from a lack of confidence or competence due to poor follow-through, practice, reflection and application.

Training ROI only comes if the employee, managers and learning teams combine with a unified approach.

This article first appeared on Forbes.com on 25th March 2024

Ricky has been a regular contributor to the Forbes Councils since 2023, where he shares his perspectives on all things leadership, change, culture and productivity, all with Thinking Focus’ unique perspective on metacognition, or as we prefer to say, thinking about thinking.

How to Make Smarter Decisions With the Cost Benefit Analysis Tool

Choosing where to focus your time and money is probably the most challenging question to answer. You face many choices every day, but how do you decide which deserves your attention?

Learn how to make better decisions using the Cost vs. Benefit Matrix.

This powerful tool helps you assess your options objectively, visualize your thought process, and weigh the positives and negatives of each choice.

In this video, Graham Field shares the essence of the matrix, its applications, and how to use it in real-life scenarios. You’ll also get a free downloadable template to make better decisions today. Suitable for anyone looking to enhance their decision-making skills.

By the end of this video, you’ll have a robust framework for navigating decisions with greater confidence and precision. Don’t forget to like, comment, and subscribe for more valuable tools and strategies.

Cost Benefit Matrix Download