How to Transform Performance: Four Reasons Why People Underperform

So why do people underperform?

Understanding why and what you can do about it is fundamental to every #manager’s success. We ask and answer the following questions:

  • Do you struggle with addressing underperformance in your team?
  • Find it challenging to identify the root causes and have those difficult performance conversations?

You’re not alone. Watch as Ricky simplifies the complexities of underperformance and provides practical solutions to help managers and leaders like you.

In this video:

  • Explore four core reasons behind underperformance.
  • Discover actionable strategies to tackle knowledge gaps, skill deficiencies, lack of tools, and mindset issues.
  • Learn how managers can create environments that promote high performance.
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Posted On May 15, 2024 By Ricky Muddimer In Goals, Leadership, Management, Performance Management, Video /  

Demystifying the B2B Sales Process

Demystifying the B2B Sales Process means simplifying and removing the guesswork from sales in a B2B world.

Sales professionals, are you ready to turn the sales process from a constraint into your strongest ally?

In this video, Ricky Muddiner dives deep into how a well-defined sales process isn’t just a series of steps but a powerhouse tool that can revolutionise your approach, save you time, and massively boost your effectiveness.

With over 30 years of sales experience across B2B and B2C sectors, I’ll break down common misconceptions and reveal how to harness the true potential of your sales process. Whether you’re on the frontline or leading a team, you’ll discover tailored strategies that fit your specific needs.

What You’ll Learn:

  • How to build and refine a sales process that actually works for you.
  • Identify and utilise critical steps to win deals more consistently.
  • Techniques to train, coach, and manage your sales team more effectively.

Don’t miss out on these actionable insights that have helped teams scale their sales efforts worldwide.

Check out these additional resources. Share this with your team and network to spread the value! https://bit.ly/6TipsforaKillerSalesProcess https://bit.ly/ExampleSalesProcess https://bit.ly/LevellingupyourSalesLeadersSalesManagerandSalesTeamsPlaylist

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Posted On May 1, 2024 By Ricky Muddimer In High Performing Teams, Leadership, Management, Performance Management, Productivity, Sales /  

New Manager Playbook – How to get a fast start to your life as a new manager

New Manager Playbook: Mastering Management Essentials

Have you just landed your first managerial role, or are you looking to refresh your leadership skills?

Our “New Manager Playbook” is your ultimate guide to starting strong and steering your team to success! Ricky Muddimer shares our expert strategies, which cover everything from setting the right tone and fostering collaboration to unlocking your team’s full potential.

What’s Inside?

Essential skills for new managers Strategies for building trust and respect Tips for evaluating and adjusting team dynamics Techniques for enhancing team performance Whether you’re navigating your first managerial role or managing a new team, our playbook provides actionable insights and practical tools to make your leadership journey a triumph. Download now and transform your managerial challenges into opportunities for growth and success!

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Posted On April 17, 2024 By Ricky Muddimer In Culture, Engagement, Goals, High Performing Teams, Leadership, Management, Mindset, Performance Management, Productivity, Video /  

Do Your Work Goals Pass This Test?

Do your work goals pass this test?

Learn how to focus on your goals and why your work goals must pass this test.

In this video, we unpack the holy trinity; the secret to focusing on your goals is the ‘what’, ‘why’, and ‘can I’. These are three hugely important components of any goal. Without these three solid foundations, you will learn how weak your goals are a major issues and how you are leaving the success of you and your team to chance.

Get your holy trinity in check, and you will not only make your planning more effective but also significantly increase your likelihood of success.

Look out for a terrible joke, too; my apologies! What are you waiting for?

Dive in and learn how to make your goals more robust.

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Posted On January 16, 2024 By Ricky Muddimer In Culture, Engagement, Goals, High Performing Teams, Leadership, Management, Performance Management, Productivity, Trust, Video /  

What Google says about High Performing Teams

Uncover the Secrets to High-Performing Teams

Are you looking to boost your team’s productivity and cohesion?

Ricky dives into the groundbreaking study by Google that sheds light on what truly sets high-performing teams apart. Whether you’re a manager, team leader, or team member or have a curious mind, this video holds transformative insights for you!

Inside this video, you will discover:

  • Google’s extensive research spanned over two years.
  • Powerful takeaways from 200+ interviews & analysis of 250 attributes across 180+ active Google teams.
  • The surprising truth about what really matters in teamwork.
  • A comprehensive breakdown of Google’s five key dynamics for high-performing teams:
    • Impact of Work
    • Meaning of Work
    • Structure and clarity
    • Dependability
    • Psychological Safety

Exclusive Resource: Want to implement psychological safety in your team? Don’t miss the exclusive worksheet that will guide you through the process! Click here for the worksheet

Join Ricky on this enlightening journey and equip yourself with the tools and knowledge to craft a team that doesn’t just work but excels!

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Posted On October 25, 2023 By Ricky Muddimer In Culture, Engagement, High Performing Teams, Leadership, Management, Performance Management, Productivity, Psychological Safety, Trust, Video /  

How to Deliver Purposeful Feedback at Work.

Do you want to know how to deliver feedback effectively at work?

In this video, we will share with you five tips on how to deliver effective feedback that will be respectful and helpful to you and your employees.

Learning how to deliver feedback effectively is essential if you want to be a successful manager of people! We’ll show you how to deliver feedback to help your employees grow and learn. We’ll also discuss the importance of feedback in the workplace and give you some helpful tips on how to give feedback effectively!

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Posted On May 24, 2023 By Ricky Muddimer In Coaching, Feedback, High Performing Teams, Leadership, Management, Mindset, Performance Management, Video /  

How to make your performance chats easy every time!

Do you know how to make your performance chats easy every time?

All managers love it when they have to give great feedback; that’s easy, providing it’s purposeful that is! However, many managers struggle to hold people accountable during routine feedback or performance meetings. Managers ruminate ahead of giving feedback, catastrophising the team member’s reactions. So they sugarcoat the message, which has no impact and, guess what, leads to no uplift in performance or change in behaviour.

There is a way to make it easier: developing a psychological contract, or as we call it, the expectations chat. This chat aims to establish how the line manager and team members can get the best out of each other, which means giving feedback. So why not agree upfront on how you do that and get the two-way permission agreed upon while there are no issues in the relationship?

In this video, we share a simple four-step process that will make every performance chat easy and straightforward every time.

Related Content

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Posted On May 10, 2023 By Ricky Muddimer In Coaching, Engagement, Feedback, High Performing Teams, Leadership, Management, Mindset, Performance Management, Productivity, Video /  

How to Achieve Your Big and Complex Goals.

Do you know how to achieve your big and complex goals? How to make them easier to work on? If not, then this video is for you.

Firmly in leadership and management development, we highlight practical strategies and tips for making big and complex goals easier to achieve. Setting ambitious goals can be exciting, but it can also be overwhelming and intimidating, especially when you’re not sure where to start.

We share the umbrella goals technique used by client organisations worldwide to think, plan and communicate complex multi-part goals. Then, as with any big goal, we walk you through how to break your big goal into smaller, more manageable steps. Doing so can create a clear roadmap that will make the journey towards your ultimate goal less daunting.

By the end of this video, you’ll have another tool in your toolbox of practical strategies and tips to help you break down big and complex goals into smaller, more manageable steps. In addition, you’ll be equipped with the knowledge and confidence to tackle any goal easily and achieve your desired success.

With a burgeoning set of content on all things goals, tune into our Goals Playlist

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Posted On March 1, 2023 By Ricky Muddimer In Engagement, Goals, High Performing Teams, Leadership, Management, Performance Management, Productivity, Video /  

What to do When SMART Goals Don’t Work

Try the Benchmark Method

New Year’s resolutions will be on the minds of lots of people; if that’s the case, if you’re serious, you need to get goal setting.

A lot of the time, New Year’s resolutions focus on feelings and confidence, and SMART goals don’t work for something subjective, not until now, that is. SMART goals are great for goal setting, when you know how to set goals using SMART they’re awesome, but what do you do when the subject of your goal is a feeling, a perception or a judgement, something subjective, well we have the perfect solution with benchmark goal setting.

You can take something that is hard to measure and turn it into something that will work with a SMART goal. SMART goals are essential to the Thinking Focus Toolkit for Team Leaders and Managers.

Thinking Focus Toolkit


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Posted On December 30, 2021 By Ricky Muddimer In Coaching, Goals, High Performing Teams, Leadership, Management, Metacognition, Mindset, Motivation, Performance Management, Productivity, Video /  

SMART goals; are you doing them right?

Need to define Smart goals? – before you do, are you doing them right? if you want to achieve what you want that is!

Smart goal-setting works, which is probably why no one has managed to reinvent them. Smart goals are the staple diet for team leaders, managers and leaders. Without smart goals, you have no idea what you’re working on, what your people are working on, or what your organisation is working on. Your future is at risk and left to chance.

In this video, Graham walks you through the smart goals process and gives a practical example. We also shared why we think most are getting it wrong, at least the order that is.

Thinking Focus Toolkit


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Posted On December 28, 2021 By Ricky Muddimer In Confidence, Engagement, Goals, High Performing Teams, Leadership, Management, Metacognition, Mindset, Motivation, Performance Management, Productivity, Video /