Thinking FocusThinking Focus
+44 (0) 333 939 8606
hello@thinkingfocus.com
  • Home
  • Philosophy
    • Our Philosophy
    • The Thinking Model
    • The Actions Model
    • The Results Model
    • Transition
  • Solutions
    • Our Focus Areas
    • Productivity
    • Continuous Improvement
    • Leadership Thinking
    • Culture
    • Enabling Change
    • How we do it
  • Results
    • Results overview
    • Leadership Case Study
    • Productivity Case Study
    • CI Case Study
  • WWYD
  • About us
    • Our Story
    • Meet Ricky
    • Meet Richard
    • Meet Rob
    • Meet Paul
    • Our influences
  • Blog
  • Contact Us

How do I know my team aren’t watching Netflix?

Posted On March 19, 2020 By Richard Armeson In Culture, Leadership, Productivity /  

If you’re a manager whose team just started working remotely recently, at one point or another you’re bound to wonder to yourself: “My team could all just be bingeing Netflix right now, and I’d have no idea!”.  This is natural: people understand the world through small triggers and tiny interactions, which disappear when you’re not together.

Of course, it’s going to feel strange at first to not be able to see your team putting in the work you expect from them. But, this is exactly why being able to trust your team, and be trusted by your team, is so key when managing remotely.

Unconsciously, a lot of managers are used to managing inputs: that is, they assess their team’s performance on how much time and effort they see is being put into producing the outputs (the results of the work). However, this style of management encourages forms of presenteeism, which really exhausts your staff without any added results to show for it.

What people should be managing (at all times really, but in particular when you’re not in position to measure the input), are the outputs. Put simply, if your team is still performing at the levels they were back in the office, then you can rest easy!  In fact, pat yourself on the back; us mere mortals will be slowing down a bit as we get used to this new way of working.

Reaching the stage where you are comfortable will take time and effort. This is where you need to rebuild trust with the team, accepting that they’re putting in the requisite work to reach the desired outcome, and ensuring that they know you’ll support them in achieving this.

The disappearance of interpersonal interactions with the team can leave managers feeling as if something is wrong. If it starts to feel like this, however, before you jump to any conclusions look for evidence to back up that feeling, or else you’ll be chasing up employees for nothing, and risking the trust that you have in the team relationships.

How do you get this evidence? By being communicative with your team. Have regular group meetings.  One way is to use the techniques developed by agile software developers, where at each regular review meeting each team member is asked to talk about

  1. What they’ve completed since the last meeting,
  2. What they’re going to do next,
  3. What help they might need in achieving that.

When you and your team are open like this, you can start to build an idea of what to expect from everyone and identify who’s struggling to adjust to remote working and needs some help.

Make sure to balance out the information you build up here with empathy – everyone’s going to adjust differently to working from home and the difference in individual workers’ openness can affect how much you trust them to work. Be conscious that some employees are going to stay out of your way, while others might over-communicate, which will imbalance how you perceive the work they’re putting in. This is a great time to check that perception against their outputs, to see if in fact, they are both producing equally great outputs.

Building trust while managing workers remotely, then, is a matter of building regular, structured communication, while remaining aware that different people work differently. If you can appreciate what’s coming out, instead of being hung up over what you know is going in, your team will be able to operate as efficiently as if they were still in office.

Tweet
The right mindset for remote managing
Clarity is key

Categories

  • Change
  • Continuous Improvement
  • Culture
  • Leadership
  • Podcasts
  • Productivity
  • Resilience
  • Sales Mindset
  • Uncategorized

Popular Posts

  • How can I (and my team) become more resilient? February 17, 2021
  • Why does this lockdown feel harder? February 4, 2021
  • Are we learning from the best role models? February 1, 2021
  • Why do I feel like I am failing? January 20, 2021
  • It’s time to face the facts – you need to focus on your managers. January 18, 2021

Archives

  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • June 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
© 2018 Thinking Focus Limited
All rights reserved.

Registered in England. Company Number 10151972
20-22 Wenlock Road, London. N1 7GU    +44 (0)333 939 8606
  • Privacy Policy