Why do some people need change to be gift-wrapped?

Why do some people want change to be gift wrapped?

If you have experienced change in the workplace, you have probably met some people who will only get on board when all the Is have been dotted and the Ts crossed.

In this podcast, Richard and Paul explore why this happens, and if you find yourself or those around you in this situation, how you can deal with it.

There are some people who only want to engage with any change at the last possible moment. It is like they only get involved when someone else has gift-wrapped the change plan, so they don’t have to take any ownership moving forward.

As frustrating as this can be for a leader, it can help to understand why it happens – which can then give you the tools to tackle it and get people to engage.

Refusal to get on board with change is often related to our natural avoidance of uncertainty. As humans, we like to know exactly what lies ahead and will avoid engaging with something which contains elements of doubt.

It’s simply not possible to create a gift-wrapped change that will suit everyone. People create a story in their own heads to fill in the gaps and uncertainties so, in a large group, everyone may have a different expectation of the change which often doesn’t match up with what is really happening.

Uncertainty usually results in an emotional reaction, as we discussed in our previous podcast. When our expectations of certainty clash with the reality that change means uncertainty, our natural instinct is to see it as a threat.

As leaders, we need to look at ways to tackle that emotional reaction and get people to respond more rationally.

Richard and Paul revisit the ICE strategy: giving Information to reassure people about what we know and being honest about what we don’t; presenting Choices to help people gain more control over what lies ahead, which drives the shift from emotional to rational; and helping people to Engage so they become part of the decisions and solutions needed to shape the change.

By using this approach, you can encourage people to let go of their need for gift-wrapped change and to accept uncertainty as a natural part of the process of change.

Posted On June 6, 2018 By Richard Armeson In Change, Leadership, Podcasts, The question is /

Why do some people take organisational change personally?

Dealing with any kind of change can bring out an emotional response in people – and when we get emotional, things get personal.

In this podcast, Rob and Paul discuss why some people take organisational change personally, and how thinking of ‘ice’ – Information, Choice and Engagement – will help managers thaw any frosty relationships with their people.

An emotional response to change is natural. It usually starts with shock and uncertainty before moving on to denial and feeling threatened. We only see the bad things and what’s being taken away from us.

These feelings can grow into resistance if left unaddressed and if we don’t feel that we have a choice in the process of change. If people feel they have no idea what’s going on, that uncertainty can very easily turn to an introspective feeling of unfairness, helplessness, despondency and loss of control. This often leads to people being negative, resisting change and sabotaging the process.

As a manager, it’s vital to lead your people successfully through change. Thinking of ‘ICE’ could help: Information, Choice and Engagement. Giving people information in answer to their questions about change will help to ease their uncertainty. But, because people who are feeling emotional won’t immediately process the information they’re given, it needs to be provided consistently and repetitively. Also think about who provides the information, whether that’s you as a manager or someone else.

Move as much choice back to your people, to give them control over details that affect them. For a start, give them a choice about whether they even want to be involved and, if so, to what degree.

Engage people as they go on the journey of change. There are thousands of things, from small details to larger activities, that need to happen for organisational change to take place, so engage people in what’s relevant and meaningful to them.

Posted On May 9, 2018 By Rob Smith In Change, Leadership, Podcasts, The question is, Uncategorized /

Why do some people think that managers are keeping secrets?

When senior managers drive change, they can get stuck between a rock and a hard place. On the one hand, they may not be able to share certain, sensitive information. But if they don’t give their workforce enough details about what’s happening, people will become dissatisfied, suspicious and unproductive.

In this podcast, Rob and Ricky discuss how and why this happens, and the impact that a growing perception that senior managers are keeping secrets can have on an organisation.

In the absence of any clarity or information about change in the workplace, people start to fill in the blanks. Sometimes, it’s with information that may be true – but more often than not, it’s massively assumptive and untrue.

There are many reasons why senior managers do not share information with their people. Some information is confidential or sensitive, or may be withheld because of the perceived reaction it would cause. Sometimes, managers are trying to protect their people.

During times of change, there will be people who embrace it and are proactive about asking questions. They’re a breeze to manage. But there will be others who start to fill in the blanks and – worse still – go recruiting others who are easily influenced by their opinions. Why do they do it? Because they are looking for meaning and certainty when they have a lack of information. They want that classic ‘comfort blanket’. This links to our previous podcast about why people look for evidence that supports their point of view.

Everyone is making assumptions: Employees are filling in gaps with information they don’t know to be true, and managers are deciding what information they think is relevant to their people.

So how does this impact the workforce? Effects can range from falling engagement levels and rising dissatisfaction to people asking difficult questions and spreading false information. Some employees will cause a fuss while others may withdraw into themselves. All of this can lead to a drop in productivity and efficiency.

What can senior managers do about it? It’s crucial to keep people informed and engaged, to tell them what’s going on and why. And involve people in the journey, especially the most cynical or critical ones!

Posted On April 25, 2018 By Rob Smith In Change, Leadership, Podcasts, The question is /

Why do people go looking for evidence that supports their point of view?

Change in the workplace can take people out of their comfort zone and make them feel uncertain, powerless and, even, angry.

In this podcast, Rob and Ricky discuss why people look for evidence that supports their perception that change is difficult and undesirable. They also offer suggestions about how leaders and managers can help their teams to navigate and embrace change.

Resistance to change is a natural reaction in most of us. We like doing things the way we’ve always done them, and we don’t like having to learn something new or do something in a different way. It makes us feel like we’re not in control.

So when change is foisted upon us, we look for evidence that supports our deep-held belief that things were fine the way they were. We don’t like being made to accept someone else’s point of view and we want everyone to conform to our perception of the world. It’s classic ‘comfort blanket’ behaviour!

Change in the workplace is often viewed by employees as inconvenient and detrimental to their ability to carry out their job effectively. They’ve made that assumption and they go looking for proof to back it up.

Managers can address these concerns by helping their staff to see change as an opportunity. They can ask people to look for evidence by all means – but evidence that supports the positive outcomes of change. Explaining the reasons why things have changed can also be very effective: perhaps it has helped eradicate a problem, streamlined a system or opened up new opportunities. Usually change is about progress. Give people the answers they need. Explain how change might help them to do their job more effectively or simply. Show them the bigger picture.

By turning a problem-orientated mindset into a positive one, we can understand that change may mean different, but it doesn’t have to mean difficult or bad.

Posted On February 28, 2018 By Rob Smith In Change, Podcasts, The question is /

Why do some people think that change can be bad for their career?

When workplace change is announced, some people assume it will mean their career progression is taken off course – but is that always the case?

In our podcast, Ricky and Richard discuss how combating your initial reaction can help you to embrace the opportunities that change presents and even use them to benefit your career.

Change often means uncertainty – what if the change that’s coming doesn’t match up to how you see your career mapping out? Perhaps you’re happy with where you are, or you know the steps you need to take to reach your career goal. Change may take you in a different direction and leave you feeling unsettled.

Fear of the unknown triggers an emotional reaction and can lead to soul-searching. But instead of allowing your emotions to take hold, Ricky and Richard discuss how you can take control of your reaction to what lies ahead. If you feel confident in your own ability and where your skills lie, you can find a way to have a positive impact.

Essentially, instead of seeing change as a threat, look at it as an opportunity.

Recognise that your initial reaction will be concern, which is only natural. Depending on the scale and nature of the change, you may feel shock or fear. Our brains are programmed to feel comfortable with the status quo and, when something disrupts that, we fear loss – losing colleagues, losing the type of work we’re used to and so on – rather than anticipating gain.

Ricky and Richard remind you to have an open mind to what is being proposed, rather than making negative assumptions and looking for evidence to back them up. Embrace the ways in which you can be part of the change and even benefit from it. The steps you need to take may not be the ones you imagined, but you can plan out new steps and even find a better goal than you had initially.

Posted On January 31, 2018 By Rob Smith In Change, Podcasts, The question is /

Why do some people think an emotional response will get them what they want?

Emotions are a normal part of change but in the workplace some people believe an emotional response will allow them to get their own way. In our podcast, Richard and Rob explore why this happens and how managers can respond when emotions are running high.

There are times in the workplace when some people think stamping their feet and shouting loud enough will get them what they want. In the podcast, Richard and Rob discuss how change can often trigger an emotional reaction and this is completely normal. In some cases, it can even be helpful as it may be a way of releasing the pressure people feel they are under.

They go onto explore how given time most people will arrive at a more considered and rationale response where they can start to make sense of the situation. Richard explains how it’s useful to get clarity about what is happening and to surround ourselves with people who are a positive influence. It’s helpful to recognise an emotional reaction as normal, write down everything that’s going through the mind and then question whether our perceptions are real. An emotional response might be triggered because our view of the future has been threatened and is different to our imagined version.

Rather than stewing in an emotional state, Richard and Rob examine how we should seek out answers to any questions and gain greater clarity about the situation. By bringing back a level of control, we can make plans, help to re-direct things and search for meaning.

The pair summarise their discussion by exploring how leaders and managers have an important role to play when it comes to being aware of other people’s behaviours and offering support.

Posted On January 17, 2018 By Rob Smith In Change, Podcasts, The question is /

Why do some people think that if they ignore change it will go away?

Some people don’t like change but ignoring it won’t make life any easier.

In our podcast, Rob and Rich discuss how it’s possible to deal with change in a positive way.

When it comes to change, it’s common for people to pretend it’s not happening and carry on regardless. In the podcast, Rob and Rich discuss how change can be uncomfortable and disconcerting but it’s often the uncertainty of the situation that is the route of the problem.

Asking ourselves if we see change as a negative or as an opportunity can help. Rob explains if you find yourself in a position where change is afoot, the best approach is to try to separate fact from fiction. We should aim to discover the facts to achieve greater understanding and certainty. Getting the right information and clarification in a proactive way is important. After all, uncertainty really means that we have questions on our minds which need to be answered.

Rob and Rich go onto explore the role leaders have to play in an organisation. Many people are naturally unsettled by change and it’s possible to support them by asking the right questions. Consideration needs to be given to communicating the right information in the right way and repeating it a number of times if necessary.

The pair conclude their discussion by looking at how we can try to achieve a mind shift when the issue of change arises. Essentially, the key is to embrace the opportunities change can bring rather than focusing on the negative aspects.

The Thinking Focus: The Question Is podcast series is available to download on ITunes.

Posted On January 3, 2018 By Richard Armeson In Change, Podcasts, The question is /