What if Teams had an OS for Success?

Teams often waste time reinventing the wheel, working on projects with the same old methods and ending up with the same frustrations. Even when they attempt “new” approaches, they often replicate past mistakes, leading to post-rationalised explanations for success or failure. The real issue is that most teams don’t have a shared, consistent framework to guide their work and learning.

What if you could plug into a shared system—an Operating System for success—that keeps everyone aligned, focused, and equipped?

Why an OS?

Operating systems (OS) are everywhere, from phones and laptops to TVs. You might be one of the 3.9 billion Android users or the 1.56 billion iPhone users worldwide; if so, there will be an OS working away to ensure your devices work, manage resources to avoid conflicts and provide a familiar, intuitive interface so we don’t have to relearn how to use our phones every day.

Why not give your teams the same reliable, familiar “operating system” for problem-solving and goal achievement?

Imagine a common language underpinned by universal tools that accelerate results. Much like you can open Microsoft Word and instantly know how to bold text or format your page, a “Team OS” would let you tackle goals, drive projects, and solve problems without having to start from scratch every time.

The Benefits of a Team OS

A proper Team OS isn’t about code, but about what it does for the people using it; let’s borrow a few concepts from tech OSes and apply them to teams:

Stability

Your devices handle daily wear and tear without failing. A shared OS of mental models and tools creates consistency in a team context, so work is done on a solid, predictable platform – no surprises or random steps.

User Experience

Familiarity matters. Like tapping an icon on your phone without thinking, a Team OS lets you instantly apply proven approaches and tools. No time wasted reinventing processes or dealing with confusion about “how we work here.”

Resource Optimisation

A good OS seamlessly manages system resources. For teams, this means reducing overlap, prioritising critical tasks, and freeing people to focus on high-impact work – no more second-guessing who does what and when.

Interoperability

Tech OSes allow new hardware (like printers) to work right away. Likewise, a Team OS that uses universal mental models and tools makes integrating new people, processes, or projects easy without costly retraining.

Introducing FoooDo

We developed a mental model for thinking, planning, reviewing, and executing everything from personal goals to large-scale projects. Our clients affectionately call FoooDo. Since its launch in 2016, FoooDo has helped teams in countless settings, from delivering multi-million-pound ROI on company-wide initiatives to identifying failing projects and stopping the financial bleeding.

Think of FoooDo as an OS:

  • It includes built-in psychological insights to mitigate biases and limiting beliefs.
  • It provides a common language and a shared approach.
  • It allows you to ‘plug in’ your own context, just like adding apps on your phone.

A Real-World Success Snapshot

Recently, a global manufacturing client used the FoooDo process to rescue a high-profile initiative on the brink of failure. By pausing to evaluate their assumptions (the “Others” step) and systematically exploring potential solutions (the “Options” step), they pivoted to a more viable plan, ensuring success and saving over £1 million in potential losses.

The FoooDo Framework in Six Steps

Below are the six core elements of FoooDo, each with its own psychological underpinnings:

Focus (The What)

  • Define precisely what you want to achieve.
  • Use goal-defining tools—like SMART or SMT AR (as we prefer)—to set clear targets.
  • Clarify your Purpose (The Why) and check your Belief (Can I?). Purpose keeps you motivated when things get tough. In terms of belief, too little and you give up; too much and complacency may set in.

Options (Unlock Possibilities)

  • Resist the urge to dive straight into action.
  • Ask creative questions and brainstorm solutions without judgment to tackle bias (such as authority bias or groupthink).
  • Tools in this phase ensure every voice is heard and the best ideas rise to the top.

Others (Getting the Right Support)

  • Goals often fail because we assume others won’t or can’t help.
  • Clarify what you need from each stakeholder and present compelling reasons for them to get involved.
  • A well-structured ask can transform “too busy” into “happy to pitch in.”

Organise (Plan and Prioritise)

  • Evaluate your ideas critically. Which ones make sense? Which are low effort/high impact?
  • Build out a timeline, address potential obstacles, and decide who owns each task.
  • Mitigate personal or group bias by considering multiple angles before settling on a course of action.

Delivery (Review and Adapt)

  • Every plan needs a formal review process to capture lessons and make mid-course corrections.
  • Ask: Is the goal still relevant? Do we need to stop, pivot, or continue?
  • Testing your confidence level ensures you’re not pushing ahead with a failing approach.

Ownership (Accountability and Mindset)

  • Accept accountability rather than blaming circumstances or other people.
  • This step is about adopting a growth mindset where failures become learning opportunities, not excuses.
  • Use simple benchmarks to determine whether your current reality is due to genuine challenges or self-imposed limitations.

Why FoooDo Works

FoooDo doesn’t just organise tasks—it addresses the human side of goal execution. Embedding psychology into each phase systematically counters cognitive biases that derail teams. And because it provides a consistent, team-wide “OS,” everyone can plug in their expertise without friction or confusion.

Summary: The Power of a Team OS

In today’s volatile, uncertain, complex, and ambiguous (VUCA) environment, teams are easily side-tracked by shifting priorities and internal politics. A Team OS—like FoooDo—offers:

  • A stable platform where work gets done effectively.
  • A familiar approach that reduces cognitive load and confusion.
  • Built-in adaptability, so you pivot quickly without starting from scratch.
  • Bias mitigation keeps everyone aligned on the real goal rather than personal agendas.

It frees people up to focus on what truly matters—delivering results without rework, blame games, or second-guessing.

Ready for Your Team OS?

What’s your Team OS, and how is it working for you? If you suspect there could be a better way for you and your team to plan, execute, and learn, we’re here to help. Give us a call or drop us a line, and let’s explore how FoooDo can unlock your team’s full potential.

You can watch our webinar, where we unpack the Team OS concept in more detail and offer real client examples.

This article first appeared on Forbes.com on 21st February 2025

Ricky has been a regular contributor to the Forbes Councils since 2023, where he shares his perspectives on all things leadership, change, culture and productivity, all with Thinking Focus’ unique perspective on metacognition, or as we prefer to say, thinking about thinking.

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The bigger issue is when the team is in a matrix, and there is no obvious boss to pass the buck to.  Then, the team has to find a way or risk the consequences of no (or late) decision!

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How can I ensure my managers have the ‘big’ conversations with their team members.

Here is another podcast that examines the questions that regularly arise in our work. This time, Richard and Ricky consider why managers might avoid some of the more big (difficult) conversations that are needed between manager and team members.

Often, senior managers assume that these conversations are happening, only to find out as issues escalate that a culture of over-politeness or hoping things will sort themselves out if we ignore them for long enough has sowed ambiguity and misunderstanding.

Why do these conversations feel so difficult for managers, and what can we do to ensure that they happen early, ensuring small problems never get to become critical issues?

Richard and Ricky mention a great book on structuring these challenging conversations:

Grenny J., Patterson K., McMillan R., Switzler A. and Gregory E. (2021) Crucial Conversations (Third Edition): Tools for Talking When Stakes Are High. McGraw Hill

Success Mindset Formula Explained

It’s all about Attitude!

Did you know that if A-Z = 1-26, and the words “Knowledge,” “Hard Work,” and “Attitude” add up to surprising numbers?

This simple yet powerful numerical formula reveals a deep truth about success and mindset.

Here’s the Breakdown:

Knowledge = 96 → Knowledge is important, but is it enough?

Hard Work = 98 → Hard work gets you close, but does it guarantee success?

Attitude = 100 → Could the right mindset be the ultimate key to success?

This video breaks down the math behind success and explains why attitude matters more than anything else. Whether you’re working towards personal growth, career success, or leadership excellence, this formula will change how you think about achieving your goals.

What Accountable Leaders Do That Others Don’t

Five tests that accountable leaders do to achieve success

Ever wondered why some managers dodge those awkward performance conversations—and what to do about it?

In this lively chat, Graham Field and Ricky Muddimer dive into the art and science of giving effective feedback that sparks real change.

They walk through seven critical tests to pinpoint the root causes of underperformance, including:

  1. The Expectations Test – Set the ground rules upfront on how (and when) feedback is shared.
  2. The Holy Trinity Test – Ensure crystal-clear goals, a genuine understanding of “why it matters,” and confidence in what’s possible.
  3. The Underperformance Test – Spot gaps in knowledge, skills, environment/tools, or mindset.
  4. The Competence Test – Move beyond “tick-box” training and guard against the Ebbinghaus Effect by reinforcing learning fast.
  5. The Psychological Safety Test – Create a culture where people feel safe asking for help and receiving honest feedback.

If you’re a middle manager, C-suite executive, or HR professional responsible for leadership development, you’ll pick up practical tips you can use immediately. Grab a coffee, sit back, and learn how to have those tough chats that lead to better performance and stronger teams.

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Why Annual Reviews Fail and How HR Leaders Can Avoid It

Our very own Ricky Muddimer was invited to be a guest speaker on this Workleap webinar. The Workleap team were keen to get Ricky’s perspective on the annual review process.

Ricky is passionate about performance. Helping line managers have a greater impact on their teams is crucial to every organisation’s performance. The relationship with your line manager is one of the key drivers of individual and team productivity.

The lively discussion revealed some real insights. We learned that 78% of those polled said their review process needed improvement. At the same time, 66% were conducting a formal annual review.

Key Takeaways

  • We discussed how to build a culture where managers embrace performance management and do it well, and team members want time with their manager. We explored Workleap’s experience of transitioning from annual to quarterly reviews with some great hints and tips to consider.
  • It is arguably the most challenging time ever to be a line manager with many more leader-doers and player-coaches. How do they find the time to do everything well?
  • Any performance review process, at whatever cadence, needs to be simple for line managers to improve adoption and shift the mindset from task to value-adding activity.

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Discover practical strategies to overcome roadblocks, have effective conversations, and create an environment where every team member feels valued and motivated to grow. Unlock the potential within your team and chart a course towards success.

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How can we build trust with remote and hybrid teams?

In this podcast, Paul and Richard tackle one of the questions we have been asked a lot since the pandemic ended – How do you build trust between team members and teams that don’t spend that much time in the office.
Building trust between individuals and groups is far more complex than many of us realise because we do it so easily when we are together. We build trusting relationships through the micro-moments we spend together: before meetings, over lunch, getting coffee and in quick informal interactions. We also build trust through working together. It is the combination of both these types of trust that forms the relationships that we need to work together.
As leaders, we must change how our teams interact to ensure that the trust we need to achieve our goals is actively built so our teams can leverage trust when things get tough.

Are you giving your team Quality Feedback?

Ricky shares his five top tips for giving purposeful feedback:

Feedback: Five Top Tips for Purposeful Feedback

Feedback is one of the most critical tools and skills of any manager’s skillset.

In this video, Ricky explores five top tips for managers and leaders and includes a personal example.

  • Do you lay solid foundations for feedback?
  • Is feedback a habit?
  • Is it factual and founded on evidence?
  • Is it purposeful? Can your people do something with your feedback?
  • Are you present when giving feedback or distracted?

What do you think?

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In this video, we share with you five tips on delivering effective feedback in a way that will be respectful and helpful to you and your team members.

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If you prefer to listen, here are a couple of podcasts on feedback.

How to achieve success in 2025

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In this video, Ricky shares five areas guaranteed to set you up for success. They provide a set of checks and balances that will inform you if you are on course or off course and enable you to course correct as you go.

You can also download our business challenge toolkit, which provides a host of templates, how-to videos, and a proven formula for success.

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Building Trust In Teams: Insights From Leadership Experience

Over decades of leading large teams and coaching executives in renowned companies, I’ve learned that trust isn’t just a component of effective leadership—it’s its very foundation. Without trust, strategies falter, innovation stalls and organizations come to a standstill. Today, I want to explore how to build trust within teams from both a leader’s and a team member’s perspective, providing practical insights rooted in real-world experience to help you enhance trust in your own teams.

The Necessity Of Trust In Leadership

Trust acts as a stabilising force in large corporate environments where complexity and change are constants. It’s the invisible thread woven through every interaction and decision, accelerating progress and uniting teams toward shared goals. The impact of trust isn’t theoretical; it’s tangible and profoundly influences organizational success.

Frances Frei’s Trust Triangle

Harvard Business School professor Frances Frei offers a compelling framework called the Trust Triangle, consisting of three critical elements:

Authenticity: Being true to yourself. People can detect inauthenticity instantly; it’s essential to be genuine.

Logic: Having clear and sound reasoning. Your logic should be solid, and you must articulate it effectively.

Empathy: Understanding and sharing others’ feelings. Showing genuine concern for others is crucial in building trust.

These elements interconnect to form two essential types of trust in leadership: cognitive trust and affective trust.

Cognitive Trust: Trust Of The Head

Cognitive trust is the trust of the mind arising from belief in a leader’s competence and reliability. It thrives when team members perceive their leader as authentic and logically sound.

From The Leader’s Perspective

Demonstrate consistency. Align your actions with your words. Inconsistencies quickly erode trust.

Communicate the ‘why.’ Provide context for decisions to empower your team with understanding, not just directives.

Be transparent about challenges. Authenticity includes acknowledging obstacles and sharing your approach to overcoming them.

From The Team Member’s Perspective

Seek clarity. Don’t hesitate to ask questions if something is unclear; this strengthens collective understanding.

Acknowledge expertise. Recognize your leader’s experience, fostering mutual respect and reinforcing cognitive trust.

Affective Trust: Trust Of The Heart

Affective trust is the trust of the heart, cultivated when leaders authentically connect on an emotional level and demonstrate genuine empathy.

From The Leader’s Perspective

Invest in relationships. Take time to understand your team members’ aspirations, fears and motivations.

Show vulnerability. Sharing your challenges and failures humanizes you and creates a safe space for others.

Listen to understand. Focus on truly understanding your team members’ feelings and perspectives.

From The Team Member’s Perspective

Engage openly. Share your perspectives and challenges; building trust is a collaborative effort.

Support peers. Show empathy toward colleagues, strengthening team cohesion and supporting a trusting culture.

Practical Strategies For Leaders To Enhance Trust

  • Conduct trust audits. Regularly assess trust levels within your team, seeking honest feedback.
  • Lead with integrity. Uphold ethical standards consistently, even when faced with dilemmas.
  • Empower decision-making. Delegate authority, showing confidence in your team’s abilities.
  • Celebrate wins and learn from losses. Recognise achievements and approach failures as learning opportunities.

Empowering Teams To Build Trust Among Themselves

  • Foster collaboration. Encourage cross-functional teamwork to build trust naturally.
  • Encourage peer recognition. Implement systems for team members to acknowledge each other’s contributions.
  • Promote transparency. Facilitate open communication channels across the team to reduce misunderstandings.

Navigating Trust Erosion

Despite best efforts, trust can sometimes erode due to factors like organizational changes or external pressures.

For Leaders

Address issues directly. Confront trust
issues with honesty and a commitment to resolve them.

Rebuild through actions. Restore trust through consistent, trustworthy actions |
over time.

For Team Members

Provide constructive feedback. Express concerns respectfully; leaders can’t address unknown issues.

Stay committed. Continue performing at your best, contributing positively to the trust environment.

The Synergy Of Cognitive And Affective Trust

Authenticity links cognitive and affective trust. By aligning your genuine self with logical reasoning and empathetic understanding, you create a powerful trust dynamic that resonates both intellectually and emotionally with your team.

Case Study: Trust In Action

I once led a global team through significant organizational change. Initial trust was low due to past leadership missteps. I addressed this by:

Being Transparent: Sharing challenges and the strategic plan openly (Authenticity + Logic).

Engaging Personally: Holding one-on-one meetings to understand individual concerns (Authenticity + Empathy).

Collaborating On Solutions: Incorporating team feedback into implementation plans.

Over time, we not only navigated the change but emerged stronger and more cohesive, demonstrating the impact of building both cognitive and affective trust through authentic actions.

Conclusion: Trust As The Catalyst For Excellence

In the vast corridors of large corporations, trust humanizes the workplace. It’s the catalyst that transforms strategies into successes and groups into unified teams. As leaders, embodying authenticity, logic, and empathy is imperative.

Action Steps

Reflect on your trust triangle. Identify which element—authenticity, logic or empathy—you need to strengthen and develop a plan to enhance it.

Engage your team. Initiate dialogue about trust, encouraging open sharing and collective growth.

Lead by example. Your actions set the tone and embody the trust you wish to see.

Final Thoughts

Building trust requires consistent, intentional actions and a willingness to grow alongside your team. From my experience, the dividends of trust—in engagement, innovation and performance—are well worth the investment.

By focusing on both cognitive and affective trust and recognizing authenticity’s pivotal role in bridging logic and empathy, you position yourself and your team to exceed objectives, turning challenges into opportunities for greatness.

Embrace the journey of building trust. Your leadership will inspire your team and leave a lasting impact on your organization’s culture.

This article first appeared on Forbes.com on 3rd January 2025

Ricky has been a regular contributor to the Forbes Councils since 2023, where he shares his perspectives on all things leadership, change, culture and productivity, all with Thinking Focus’ unique perspective on metacognition, or as we prefer to say, thinking about thinking.