Why do some people think that managers are keeping secrets?

When senior managers drive change, they can get stuck between a rock and a hard place. On the one hand, they may not be able to share certain, sensitive information. But if they don’t give their workforce enough details about what’s happening, people will become dissatisfied, suspicious and unproductive.

In this podcast, Rob and Ricky discuss how and why this happens, and the impact that a growing perception that senior managers are keeping secrets can have on an organisation.

In the absence of any clarity or information about change in the workplace, people start to fill in the blanks. Sometimes, it’s with information that may be true – but more often than not, it’s massively assumptive and untrue.

There are many reasons why senior managers do not share information with their people. Some information is confidential or sensitive, or may be withheld because of the perceived reaction it would cause. Sometimes, managers are trying to protect their people.

During times of change, there will be people who embrace it and are proactive about asking questions. They’re a breeze to manage. But there will be others who start to fill in the blanks and – worse still – go recruiting others who are easily influenced by their opinions. Why do they do it? Because they are looking for meaning and certainty when they have a lack of information. They want that classic ‘comfort blanket’. This links to our previous podcast about why people look for evidence that supports their point of view.

Everyone is making assumptions: Employees are filling in gaps with information they don’t know to be true, and managers are deciding what information they think is relevant to their people.

So how does this impact the workforce? Effects can range from falling engagement levels and rising dissatisfaction to people asking difficult questions and spreading false information. Some employees will cause a fuss while others may withdraw into themselves. All of this can lead to a drop in productivity and efficiency.

What can senior managers do about it? It’s crucial to keep people informed and engaged, to tell them what’s going on and why. And involve people in the journey, especially the most cynical or critical ones!

Posted On April 25, 2018 By Rob Smith In Change, Leadership, Podcasts, The question is /

Why having purpose behind change is fundamental to success

Imagine setting off on a journey.

You leave your home and you know you want to get to a city further away – but you haven’t decided why you want to go or what you’ll do when you get there.

Along the way, you stop off at another town. You look around and find somewhere to eat, then you start exploring the landmarks, enjoying the views and finding some hidden gems. Before you know it, you’ve forgotten all about going to the city and you’re staying in the town – or heading back home.

By contrast, if you set off with a purpose in mind, you are far more likely to stick to your journey and to reach your destination without being distracted by something else before you arrive.

How does this apply in business?

Whenever we’re called in to support an organisation facing change, one of the first questions we ask is, “Why?”

“Why?” is always the starting point for successful change. Without knowing your Why, you can’t hope to get the How, When, Who of Where right.

Having purpose behind change is absolutely fundamental to success. Understanding why change is needed gives you the best possible chance of staying on course to achieve your aims.

Think about it: if you don’t know why you need to make change, it affects everything else in the process.

You will struggle to set the most appropriate end goal if you can’t articulate the reasons for setting it in the first place.

Your method of achieving your goal may be flawed if you don’t fully understand why the change is needed.

You can’t possibly convince your team of the merits of what’s ahead if you’re unsure of them yourself..

How do you establish the purpose of change?

Recognising that change is needed is only the first part of the story. It’s surprising how many people fail to look at the bigger picture at this early stage, ploughing on with the change regardless and soon losing sight of what they wanted to achieve in the first place.

We recommend starting out with a thorough examination of your project. Try answering these questions:

What aspect of your business needs to change?
What is it that’s not working at present?
What does future success look like?

In combination, the answers to these questions will give you your purpose of change.

Getting your team to buy in to change

Once you’ve established your purpose, getting your team to buy in to change is vital – and helping them to understand the purpose of change will be the most important factor in your success.

We frequently come across managers who think that, by simply telling their team what is going to happen, they are saving them from the extra burden of needing to understand why. Their intentions are good, but all that happens is that team members feel dictated to, rather than buying into what lies ahead. The change process is inevitably less successful.

People change faster when they have purpose. Explaining why your organisation needs to change will engage people more quickly with the new ways of working. If we believe in the why, we can accept the smaller process changes as being justified.

Share the purpose of change with your team and you might be surprised by their enthusiasm. If they can see the end goal, as well as what future success will mean to them, they are far more likely to play an active role in achieving it. Not only will they be more willing to follow instructions, but they may also chime in with their own contributions and help to add a new dimension to the project.

What next?

Once you have established your purpose and got your team to buy in, turn your thoughts to the routes to success. In most cases, there will be several ways in which you could implement change, with variation in cost, timescale, effort and so on. As above, your team may also bring forward new suggestions you hadn’t even considered.

Analyse them all in relation to the success you need to achieve before choosing the way forward.

By establishing the purpose of change, you can transform the entire project and hugely escalate your chances of success.

Planning workplace change and want to ensure you have the best possible chance of success? Contact us to find out how we can help.

Posted On March 21, 2018 By Richard Armeson In Change /

How can you calculate the cost of change?

One of the most challenging things about change for any organisation is facing the unknown.

You may know what needs to change, or why you want to change, but can you ever really be sure how the process will go – and, more importantly, what it will cost?

This uncertainty is never more acute than when you look at the human factors which can influence the way change is implemented. Some people are simply more adaptable to change than others – and some have a stronger attachment to their current ways and bad habits.

Whenever any change is implemented, the workplace itself goes through a transition process which may take longer than the change itself. For example, if a workplace were introducing a change in working hours or shift patterns, that might happen overnight. The transition for the team, however, will take much longer, as they accept the change and adapt to it.

Any manager considering change needs to weight up the potential costs of change against the costs of not implementing that change. While it can seem easier to maintain the status quo rather than causing upheaval, the reality is that doing nothing could be costing you money.

So where do you start?

Looking at the costs of change can feel daunting, so we’ve created a simple formula to help you make sure the numbers stack up and give you the confidence to implement change as effectively as possible.

Calculate your answers to the following questions:

How many employees are likely to be affected by the changes in your organisation?
On average, how much non-productive time is spent per week by each employee reacting against the changes – or on worrying, gossiping, speculating and rumour-mongering activities?
How many weeks has this been going on for?
How many weeks will it continue for if you do nothing?

Then use these numbers in the following formulae:

The number of hours lost so far: a x b x c = x
The number of additional hours that could be lost in future: a x b x d =y
How much it could be costing you financially: (x + y) x average employee hourly rate

Of course, this doesn’t take into account any additional potential revenue which you may have missed, such as if your sales team has failed to focus on the needs of your customers in the way that would have generated more profit for you. In reality, the cost is probably even higher than these calculations suggest.

In considering change, no doubt you’ve done some calculations of your own, looking at how your new system, set-up or project could make the business more successful. Compare those figures with the amount you’re currently losing and suddenly, the need to manage change effectively becomes even more urgent. Resistance from employees not only costs you money now, but also delays the benefits you should be getting from your plans.

If you’re preparing for change, our advice would be to consider all the costs first. Weigh up the cost of staying as you are against the cost of change, then analyse how much higher the cost of that change will be if you don’t implement it effectively.

Rather than waste money down the line as your employees struggle to get to grips with transition and resist a change they have never fully embraced, invest from the outset in getting everyone on board. It will reward you with significant savings in the long run and enable you to reap the benefits of change much sooner.

Don’t worry if you looked at this and thought, Oh no, maths! We have created a worksheet that will help you with the calculation. This is a great exercise to complete with your colleagues, as it builds the momentum to take control of the change and do something different. So, once you have downloaded it, print out a few copies.

Posted On March 8, 2018 By Rob Smith In Change /

Why do people go looking for evidence that supports their point of view?

Change in the workplace can take people out of their comfort zone and make them feel uncertain, powerless and, even, angry.

In this podcast, Rob and Ricky discuss why people look for evidence that supports their perception that change is difficult and undesirable. They also offer suggestions about how leaders and managers can help their teams to navigate and embrace change.

Resistance to change is a natural reaction in most of us. We like doing things the way we’ve always done them, and we don’t like having to learn something new or do something in a different way. It makes us feel like we’re not in control.

So when change is foisted upon us, we look for evidence that supports our deep-held belief that things were fine the way they were. We don’t like being made to accept someone else’s point of view and we want everyone to conform to our perception of the world. It’s classic ‘comfort blanket’ behaviour!

Change in the workplace is often viewed by employees as inconvenient and detrimental to their ability to carry out their job effectively. They’ve made that assumption and they go looking for proof to back it up.

Managers can address these concerns by helping their staff to see change as an opportunity. They can ask people to look for evidence by all means – but evidence that supports the positive outcomes of change. Explaining the reasons why things have changed can also be very effective: perhaps it has helped eradicate a problem, streamlined a system or opened up new opportunities. Usually change is about progress. Give people the answers they need. Explain how change might help them to do their job more effectively or simply. Show them the bigger picture.

By turning a problem-orientated mindset into a positive one, we can understand that change may mean different, but it doesn’t have to mean difficult or bad.

Posted On February 28, 2018 By Rob Smith In Change, Podcasts, The question is /

Why do some managers allow people to opt out of change?

Change can mean upheaval for everyone in a team. But why is it that, while some people engage and do their best, other people simply opt out and carry on as if nothing has happened?

In our latest podcast, Richard and Ricky discuss the reasons why these situations arise – and what can be done to tackle them.

There are several reasons why a manager would allow certain team members to opt out of change. It could be that the manager doesn’t have the skills to challenge the behaviour of the team members resisting change, or that the manager views this team member as a crucial player in the team and tackling them could reduce their productivity or even make them leave.

Whatever the reason, Richard and Ricky say allowing some people to get away with this creates a two-tier system, where some team members are allowed to do things in a way that other team members are not able to get away with.

So how do you tackle it?

Richard and Ricky discuss how to engage with resistant team members and get them to want to be part of the solution. Giving them some responsibility that will mean they have to behave in the right way and show those behaviours to others can be crucial, as Ricky describes through one of his own experiences.

They talk about sitting down with the person and talking through the reasons for the change, as well as their concerns. By unpicking their thinking and talking about the impact of their behaviour on the team, you can better understand their thought process and help them to see that they do need to engage with the plans.

If you can’t engage with them and they won’t change despite your efforts, you need to be clear about what that means – is this the right role for them? Even the highest achievers need to be team players, otherwise the benefit of their achievements can be undermined by the negative impact of their attitude.

Posted On February 14, 2018 By Rob Smith In Change, Leadership, Podcasts, The question is /

Why do some people think that change can be bad for their career?

When workplace change is announced, some people assume it will mean their career progression is taken off course – but is that always the case?

In our podcast, Ricky and Richard discuss how combating your initial reaction can help you to embrace the opportunities that change presents and even use them to benefit your career.

Change often means uncertainty – what if the change that’s coming doesn’t match up to how you see your career mapping out? Perhaps you’re happy with where you are, or you know the steps you need to take to reach your career goal. Change may take you in a different direction and leave you feeling unsettled.

Fear of the unknown triggers an emotional reaction and can lead to soul-searching. But instead of allowing your emotions to take hold, Ricky and Richard discuss how you can take control of your reaction to what lies ahead. If you feel confident in your own ability and where your skills lie, you can find a way to have a positive impact.

Essentially, instead of seeing change as a threat, look at it as an opportunity.

Recognise that your initial reaction will be concern, which is only natural. Depending on the scale and nature of the change, you may feel shock or fear. Our brains are programmed to feel comfortable with the status quo and, when something disrupts that, we fear loss – losing colleagues, losing the type of work we’re used to and so on – rather than anticipating gain.

Ricky and Richard remind you to have an open mind to what is being proposed, rather than making negative assumptions and looking for evidence to back them up. Embrace the ways in which you can be part of the change and even benefit from it. The steps you need to take may not be the ones you imagined, but you can plan out new steps and even find a better goal than you had initially.

Posted On January 31, 2018 By Rob Smith In Change, Podcasts, The question is /

Why do some people think an emotional response will get them what they want?

Emotions are a normal part of change but in the workplace some people believe an emotional response will allow them to get their own way. In our podcast, Richard and Rob explore why this happens and how managers can respond when emotions are running high.

There are times in the workplace when some people think stamping their feet and shouting loud enough will get them what they want. In the podcast, Richard and Rob discuss how change can often trigger an emotional reaction and this is completely normal. In some cases, it can even be helpful as it may be a way of releasing the pressure people feel they are under.

They go onto explore how given time most people will arrive at a more considered and rationale response where they can start to make sense of the situation. Richard explains how it’s useful to get clarity about what is happening and to surround ourselves with people who are a positive influence. It’s helpful to recognise an emotional reaction as normal, write down everything that’s going through the mind and then question whether our perceptions are real. An emotional response might be triggered because our view of the future has been threatened and is different to our imagined version.

Rather than stewing in an emotional state, Richard and Rob examine how we should seek out answers to any questions and gain greater clarity about the situation. By bringing back a level of control, we can make plans, help to re-direct things and search for meaning.

The pair summarise their discussion by exploring how leaders and managers have an important role to play when it comes to being aware of other people’s behaviours and offering support.

Posted On January 17, 2018 By Rob Smith In Change, Podcasts, The question is /

So, what’s holding YOU back?

In May 2016, my world turned upside down. The business I worked for collapsed financially leaving 19 people and me out of work.

Left with little option and no job to go to, three of my colleagues and I set up Thinking Focus. Now, eighteen months on, I can’t tell you what a blast we are having.

We work all over the globe with our clients to change their world for the better; we turn light bulbs on, we get such satisfaction knowing that we play a small part in their success.

The thing is though, what was it that stopped me from doing it sooner? I can come up with a whole host of reasons or excuses, some circumstantial, such as a young family, maybe a lack of confidence, comfortable in the corporate world, a need for security but in short, I didn’t have the kahunas!

I recently listened to a podcast; it’s by NPR and a series called How I Built This. A series of inspiring stories from entrepreneurs and how they turned their business idea into hugely successful businesses. One episode, in particular, really resonated with us. Jim Koch, co-founder and Chairman of the Boston Beer Company, explains how he left his uninspiring cushy corporate job and went on to help kickstart the craft beer movement in America. Jim shares his mindset behind a pivotal decision which most people saw as a high-risk decision.

Jim uses a lens of scary versus dangerous; he uses a climbing analogy to explain as he contrasts them; scary is when you repel from a cliff, but the fact you are secured with a belay rope which can hold a car doesn’t make it dangerous. He then compares that to walking over a 35° snowfield in late May where the melting snow could easily cause an avalanche – not scary but highly dangerous. He sums up by saying that not leaving his corporate job was dangerous, the risk of looking back at retirement, having spent that time doing something that made him unhappy, that sense of OMG, I have wasted my life was to Jim, the most dangerous of all. I wish I’d spoken to Jim earlier in my career, but hey, I am now doing what I love!

Jim’s story inspired us to develop our Scary or Dangerous model. Our clients find it useful when making decisions, they can qualify their understanding behind their hesitation.

We use it too. We ask ourselves the same questions when we are hesitant about a key decision.

Comfort Zone

Does this feel scary or dangerous, if neither, we are likely to be in our comfort zone, where’s the fun and opportunity in that?

Reckless Zone

What is the level of risk, really? This is a test of delusion, we will know in our heart of hearts the level of risk, are we equipped to do this; do we have (or can we get) the funds, the knowledge and/or skills? If in doubt get a second or third opinion. Are we in the reckless zone?

Crazy Zone

What level of discomfort are we feeling about this, is this both scary and dangerous? If so, we need to calibrate this in some way to reduce the discomfort. You are officially crazy!

Growth Zone

Does this offer opportunity to develop and move forward, it may feel scary but is it dangerous, a little scary is good, it means we try and test to understand our limits to build confidence and accelerate.

Another year is almost complete and if you, like me, use this time of year to reflect on your year and think about where you’re headed, do you feel a sense of clarity, fulfilment and excitement or are you caught in that scary versus dangerous dilemma holding you back from what you really, really want to be doing?

Now imagine you are about to retire, go ahead, ask yourself the killer question; did I do what really makes me happy? If not, you get a do-over to make the change but do it, you won’t regret it!

Posted On January 8, 2018 By Ricky Muddimer In Change / 2

Why do some people think that if they ignore change it will go away?

Some people don’t like change but ignoring it won’t make life any easier.

In our podcast, Rob and Rich discuss how it’s possible to deal with change in a positive way.

When it comes to change, it’s common for people to pretend it’s not happening and carry on regardless. In the podcast, Rob and Rich discuss how change can be uncomfortable and disconcerting but it’s often the uncertainty of the situation that is the route of the problem.

Asking ourselves if we see change as a negative or as an opportunity can help. Rob explains if you find yourself in a position where change is afoot, the best approach is to try to separate fact from fiction. We should aim to discover the facts to achieve greater understanding and certainty. Getting the right information and clarification in a proactive way is important. After all, uncertainty really means that we have questions on our minds which need to be answered.

Rob and Rich go onto explore the role leaders have to play in an organisation. Many people are naturally unsettled by change and it’s possible to support them by asking the right questions. Consideration needs to be given to communicating the right information in the right way and repeating it a number of times if necessary.

The pair conclude their discussion by looking at how we can try to achieve a mind shift when the issue of change arises. Essentially, the key is to embrace the opportunities change can bring rather than focusing on the negative aspects.

The Thinking Focus: The Question Is podcast series is available to download on ITunes.

Posted On January 3, 2018 By Richard Armeson In Change, Podcasts, The question is /

Isn’t it time you changed how you recruit?

Recruiters are lazy! There, I have said it. It is all too easy to fill your vacancy with the same type of person, same skills and knowledge that you had before – but is that really what you want?

Recruiting for change

I would argue that the current pace of change in business renders technical knowledge and skills redundant all too quickly. On the other hand, if you recruit for attitude, behaviours and mindset, these will stand the test of time.

The challenge faced by businesses who adopt a rinse and repeat approach to recruitment is that they retain the same thinking, same actions and – you guessed it – the same results!

If all that sounds familiar, you’re hopefully thinking that the way you recruit needs a bit of a shake up.

So, how can you change the way you recruit?

I am currently working with a client that is really struggling to recruit the right individuals. It’s easy enough to decide that you want to recruit for attitude and mindset and even easier – I hope – to understand why you would want to do that and how your business will benefit.

I developed a series of questions to help my client explore how an applicant demonstrates how well they adapt, their strength of resilience and most importantly how they learn (and grow) from failure.

If you would like a copy of them, just email me (ricky.muddimer@thinkingfocus.com) and I will gladly send them over.

As Apple’s Dan Jacobs once said: “You are better with a hole in your team than an asshole!”

Posted On December 7, 2017 By Ricky Muddimer In Change, Culture, Leadership, Sales Mindset /